Communication

Actually I've never been to a Mayo Clinic and to be honest I hope I never need to visit one. I am, however, a frequent visitor to the Mayo Clinic website. Over the last two years I've had the chance to work on design projects for a number of health-related websites and I often turn to the Mayo Clinic website for inspiration.

When I’m in meetings or workshops I often have small epiphanies based on what is being discussed, that I write down as memos to self. A few weeks ago, my memo said: “Remember external communications”.

It came up as a reminder to myself when my client commented that she knew that things were happening but there was a lull of a couple of weeks (while we were busy producing a deliverable) where she didn’t hear from us and ‘kind of wondered if things were okay’. Ouch.