Michelyn's blog

In November I was lucky enough to be invited by my boss Karyn to go with her and Carol, our Senior Account Strategist, to a morning program offered through the Entrepreneurs Organization, called “Harvard Mini Business Program – Service Excellence Your Competitive Advantage

The On Demand Books ‘Espresso’ machine, that prints out a fully bound book in minutes, seems much in the news lately.

When I’m in meetings or workshops I often have small epiphanies based on what is being discussed, that I write down as memos to self. A few weeks ago, my memo said: “Remember external communications”.

It came up as a reminder to myself when my client commented that she knew that things were happening but there was a lull of a couple of weeks (while we were busy producing a deliverable) where she didn’t hear from us and ‘kind of wondered if things were okay’. Ouch.